We kindly ask you to please carefully read over our terms and conditions before placing your order.
1) ORDER PLACEMENT
All orders must be placed through our online order form. You are responsible for providing all of the details of your order on the form including payment. It is the responsibility of each customer to make sure that the information is accurate and correct before submitting an order form. Once an order is submitted through the online order form, no changes or cancellations can be made.
Payment for all orders is required in full – in advance for all custom orders placed at WristbandDeal.com. We accept payment via major credit cards including VISA, MasterCard, American Express, and Discover. The charges for the total amount of your order will be applied prior to manufacturing and will show as “WristbandDeal.com” on your billing statement.
3) REPEAT ORDERS OR RE-ORDERS
If the customer wishes to repeat the order that he/she previously placed, we will try replicating such order as accurate as possible so it will look exactly the same as the previous order. Although since we are using new molds each time an order is placed, there might be a possibility that the repeat order may not bear the exact color of the wristbands, font size and ink color as in the first or original order.
4) COLOR AND SPELLING ERROR
We use the PMS universal color matching system for all color applications used in the manufacturing of our custom silicone wristbands. It is important that you confirm the color usage with a PMS color chart rather than relying on your computer monitor′s display of the colors. A PMS color chart can typically be found at local print or fabric stores. Visit www.pantone.com for more information regarding the PMS universal color matching system. Due to various settings, display colors can differentiate between computer monitors. It is therefore the customer′s responsibility to verify the listed PMS colors that suit their needs and applications. WristbandDeal.com is not responsible for spelling errors made by customers. It is the sole responsibility of each customer prior to ordering to ensure that the spelling of any text is correct to their personal needs and satisfaction. For swirled bands please note that the swirl layout on the website is only for reference and the real bands will be more random and may have some blending of colors. Please note that for imprinted bands, the bands will be put into oven for some time to dry out after printing. The color may absorb on the black bands when it is under high temperature. Therefore, the font color might look different on black bands (only for imprinted band style). If this is not acceptable, we recommend you change the black bands to other colors or change to Debossed Colorfilled style wristband.
5) PRODUCTION QUALITY
Our bracelets are made out of 100% pure silicone. Any order lower than 100 pieces will be produced through laser engraved, applicable for Debossed wristbands only. There will be an instance wherein a logo/clipart is not possible for Debossing , in this case, we tend to make the logo/clipart to be silk screen printed on the bands. Such adjustment is with the consent and approval of the customer. The printing on the printed type of wristbands may fade eventually but it it expected to last for 1-2 months, depending on the usage and exposure to different variables that may fasten the fading of the print.
6) ORDER CANCELLATION AND CHANGES
A $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply. Within a few minutes of receiving an order, that order is placed into actual production (if no digital proof requested). Due to the speed at which we deliver our products and the allotment of raw materials for each order, once an order has been confirmed via email or our online order form, it cannot be cancelled or changed. For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction (provided that the production has not been started on the order). Also any cancellations of orders should be made within 6 hours of placing the order. There will be a 2.5% service fee + $10 cancellation fee for any credit card payment for $1000 or above.
7) REFUNDS/ RETURNS/ EXCHANGES
WristbandDeal.com offers a 30-day full money back guarantee for any quality problems. However, as stated earlier in this agreement, it is each customer′s responsibility to use the correct spelling and to order the correct colors and sizes. WristBandDeal.com guarantees to ship your merchandise on or before your specified date. In case of any delivery delay from production team as per China local holidays or any unavoidable circumstances, we will create a credit note only and no refund will be applicable on the delayed orders. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise. All refunds are being forwarded and handled by WristbandDeal.com billing department and subject for approval after thorough investigation. Processing of refunds will take 48-72 hours after such refund request has been approved. Billing department only operates during weekdays. Refunds may reflect in various ways depending on method of payment.
WristBandDeal.com guarantees to ship your merchandise on or before your specified date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise. All shipping timeframe is counted as “Business Days”. We do not ship on Weekends and Holidays. All custom orders placed will be shipped via UPS/FedEx unless specified. Shipping orders to any country or territory outside of the United States will incur an additional charge. In case we receive a returned shipment due to incorrect address, customer not available for delivery or customer refuses delivery, there will be a $25.00 re-shipping fee.
9) INTERNATIONAL SHIPPING
Counting of shipping time does not include the time that the package might be delayed going through respective countries customs. WristbandDeal.com will not be held liable for any delays that might occur due to customs policies. Other countries, usually incur additional charges, such as tax, duties and other fees associated with customs. These charges mentioned above will be a sole responsibility of the recipient.
10) RETURN POLICY
The product we produced is customized in nature, thus we do not accept returns. Producing the incorrect bracelet size, color, or design on the bands does not entitle a return privilege. In the event that the error occurred on our end, then such order will be reproduced without any additional cost.
11) COPYRIGHT AND INFRINGEMENT
When you send us imagery or instructions which include registered trademarks, copyright materials or registered trademark logos, you certify and warrant that you have the legal right or have obtained a legal, binding license agreement to use and/or reproduce such trademarked or copyrighted material. Furthermore, you also warrant that your use of such trademarked or copyrighted material does not violate any person or entity′s intellectual property rights.
12) CHANGING AND UPDATING TERMS AND CONDITIONS
WristbandDeal.com has the discretion to perform changes, modifications and updates to this terms and conditions at any time. Once occurred, a notification will be shown on the home page of the Site. Users acknowledge and agree their responsibility to frequently review and become aware of the any modifications or updates to these policies and terms.
The agreement between the customer and WristbandDeal.com is a binding agreement. This agreement is all-conclusive in its entirety between WristbandDeal.com and each customer. For the purposes of this order entered into with WristbandDeal.com, this binding agreement replaces and supersedes any and all other communication. All images and logos which include copyrighted material are the property of their respective owners and will not under any circumstances be duplicated for any reason with the expressed, written permission of the intellectual property owner. The imagery used here is for representative purposes only. WristbandDeal.com makes no claims of ownership of any said trademarked or copyrighted material nor does it imply upon order placement and purchase from WristbandDeal.com, a transfer of rights to you for the reproduction and/or use of any said trademarked or copyrighted material. In the unlikely event that a legal dispute arises, you (the customer) agree to pay any damages incurred by WristbandDeal.com. You also agree to pay attorney fees and costs. If the dispute pertains to the illegal use of trademarks, copyrights, designs or logos, you agree to defend the claim at your sole expense and agree not to hold WristbandDeal.com accountable. You are liable for expenses incurred by any litigation, arbitration, hearing or any other legal proceeding. WristbandDeal.com warranties its custom made silicone wristbands by offering to re-manufacture or replace any wristbands which have been determined by our factory to have defects in manufacturing within thirty (30) days of the delivery date of the wristbands. These defects are those which are defined as being caused due to manufacturing errors. WristbandDeal.com requires written notice of claims of defects in your custom silicone wristbands through email or written notification. Upon receipt of a claim, WristbandDeal.com will determine the appropriate course of action that commensurate with our policies. If it is determined that a manufacturing error was made, your custom silicone wristbands will be re-manufactured at no cost to you.
* We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
14) USERS ACCEPTANCE OF THIS POLICY AND TERMS
By interacting with the Site, you, as categorized as User, signify your acceptance of this terms and conditions. If you disagree to this policy, we discourage usage or interacting with the Site. Continue to use the Site will be considered as a manifestation of your acceptance to this policy and any changes or updates occurred.