FAQ

For more information about our products, policies, refunds, payment methods etc. you can refer to the Frequently Asked Questions (FAQ) below.

General Information:

Where is your company?
We are located in Deerfield Beach, FL, USA.

Can I get a quotation?
There are several ways in which you can get a price quote. You can go to the website and click on order now page and follow the steps to get a quote instantly OR You can also send us an email at sales@wristbandDeal.com

What are your wristbands made of?
Our wristbands are made of 100% silicone. Our products do NOT contain latex. Please email us if you require a test report and we will be more than glad to send it to you.

What is your minimum order quantity for wristbands?
The minimum number of pieces per order is at least 20 pieces.

What's the turnaround time?
We have the fastest turnaround time. Standard turnaround is 7 days production and 7 days shipping, but you have the option to rush the products as fast as 3 business days. The best part about our company is that we guarantee our delivery dates.

What is "front message", "back message" and "internal message"?
Front and back message are on the outside of the wristband but half and half(opposite sides) of the bracelet. The internal message is on the inside of the bracelet, which is the part that touches your skin.

What sizes are available?
We have the following sizes:
Extra Large: 8.5" --- 216mm - Used for adults who require extra large size (Call to order this size)
Adult:8" -- 202mm - Used mostly for adults.
Mid: 7.5" --- 192mm - Used mostly for women and young adults. (Call to order this size)
Youth: 7" --- 180mm - Used mostly for women or teenagers.
Toddler: 6" --- 152mm - Used mostly for young children.

That is the circumference of silicone wristbands. The width of silicone wristbands is 0.5" (12mm) and 1" (25mm) depending on the style of wristband you choose.

If you want a custom size then please call our sales team and they will advise you on how to place a customized order.

What's the mold fee?
We don't charge a mold fee unless you have multiple sizes. We only charge a mold fee  when you have more than 1 size on your order.

If you order both Bands and keychains, they will be made from the same mold to avoid extra cost. Text on bands ordered with keychains might not be spaced out as like normal bands.

Can I place my order online?
Yes, you can. Following are the ways you can place your order
1. Online
2. On the phone 201-771-3024
3. On chat
4. Via email

I need to make a change to the order that I placed.

Call our sales team at 201-771-3024 and we will do our best to assist. Please note that changes can NOT be made once the order is in production.

I want custom rubber wristbands, Is your price lowest?
Our prices are ALWAYS the lowest in the market for wristbands. We assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround than our company. Also our current promotion of 100 free wristbands will also apply if you place a order of 100 or more.

Artwork

Can I put a logo or artwork on my bands?
Yes, you can put your own logo, artwork or standard logo (which we have on our website) on the bands.

Why the color of actual products is not exact same as the proof I approve?
The colors of the proof as shown are as per the true Universal Pantone color chart, which might differ on different computer monitor as they have different screen resolutions. We use PANTONE ® color number for mixing colors.

Can I use other font, not the default in your font list?
Yes, you can select the "other" option from the font list when you place the order and type the font you would like to use and we will use that font. You can also send us the TTF file for the font type you wish to use.

How many characters fit on a band?
You can have up to 44 characters which includes spaces and special characters. The system will prompt you if you have exceeded the character limit.

Can I customize wristbands with a different color than the popular colors?
Yes you can use any color from the color chart. We have over 500+ colors.

Digital Proof
Can I see any proof or sample before payment?
You can place the order online and request a digital proof on the last step of the ordering process. If you choose not to proceed with the order after you get the proof then you will be refunded the full amount minus the proof charge of $10.

Will I be charged extra if want to change the proof before confirming the order?
No, you can make as many changes as you like.

I received my proof and I want to make a change. How can I do that?
Simply reply back to the email proof that you received and tell us the change you would like and we will revise the proof and send you a new proof.

How long does it take to get a digital proof?
It will take anywhere from 1-2 hours.

What is a digital proof?
A digital proof is a digital image of how your wristbands will look. We will show you a image before we start production. You can make as many changes as you like to the digital proof until you are satisfied and have confirmed production. NO change can be done after production is confirmed.

How can I confirm to the proof I received?
Simply reply to the proof email stating that you approve the proof layout and then we will start production.

Refunds/Cancellation

What if I need to cancel my order?
If the order is not in production then we will cancel your order. If the order is already in production stage then the order cannot be cancelled due to the mold and material cost that we have already incurred.

What should I do if I made a payment twice by mistake?
Please call our sales team at 201-771-3024 and they will assist you with this matter.

What happens if there is a mistake with my order?
If there is a production error we will remake the band without any questions asked.

Payment Information

What methods of payment are accepted?
We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal.

The method of pay by check is also available for customers who wish to mail a check.

Purchase orders are accepted for schools, certain non-profit groups and government organization.

Do you charge sales tax?
We do not charge tax. We also do not charge any other fees such as customs/brokerage fee.

How to place an order if you are a school with purchase order (PO)?
Go to the order now page and follow the steps and place the order with your specification. Then once you are at the checkout page, enter your shipping and billing information and below that there will a option to "Pay by check." Click that option and select submit. You will get a order number which you will need to put on your PO and fax the  official school/government PO to 201-771-.

Shipping/Production

What is the freight?
The shipping cost will be provided to you on the order now page. The shipping cost varies according to the quantity you order.

Do you ship to APO/FPO addresses, or to a PO Box?
We only ship to physical addresses.

How long will it take before I receive my wristbands?
When you place your order it will give you multiple options on delivery, which you can select according to your preference. It will give you guaranteed delivery date before you complete your order.

How accurate is your delivery date?
We guarantee the delivery time of your order. 98% of our packages are delivered to our customers on the date specified on their receipt.

Do you ship to International Addresses?
Yes, we do ship to international addresses. There is an additional shipping surcharge for addresses outside of USA, Canada, Mexico, UK and Australia. Our sales representative would contact you if there is a surcharge that applies once the order is placed.

Tracking

How can I track my order?
You can call us at 201-771-3024 or you can ask our live chat and they will give you a update on your order. Also once the order is shipped you will also get an email with the tracking number of your order.

Will I get a tracking number once my order is shipped?
Yes, a tracking will be emailed once the order is shipped.

Special Request

Can my wristbands order split into different colors or sizes?
Yes, we can do that. A $40 mold fee will be applied for splitting the sizes. Please mention it in the special instructions if you have any special splitting or color requests.

Could I order two different designs in the one batch of silicone wristbands?
You have to place multiple separate orders if you wish to have multiple designs.

Can my order be split into different colors?
Yes, you can split your order into different colors for a additional cost of $10 onetime charge.

How to customize wristbands?
Please go to the order now page and follow the steps and it will guide you through the ordering process.

Can we split sizes and still receive the same price break?
Yes, as long as the message is the same. Only additional mold fee would be charged as per the different sizes you order.

Types of Wristbands


What is debossed silicone bracelets?
Debossed wristband is a where the text/logo is engraved into the band- the text/logo will be the same color as the bands. If you wish to have the text/logo in a different color then you will need to select the color filled wristbands.

What is color filled silicone bracelets?
Colorfilled wristbands are same as debossed but the colorfilled wristbands are filled in with a color of your choice.

What is Embossed silicone wristbands?
Embossed wristbands are where the text/logo is raised on the wristbands.

What is imprinted silicone wristbands?
Imprinted wristbands are screen printed on the surface of the bands. In printed bands printing will last for maximum 3-4 weeks as its a silkscreen printed on the surface of bands.

What is fashion embossed with ink injection silicone bracelet?
The embossed injected wristbands are where the letters are raised and the color of the letters are in a different color.

Discounts

Can I get some discount?
Our prices are ALWAYS the lowest in the market for wristbands. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround than our company. Also our current promotion of 100 free wristbands will also apply if you place a order of 100 or more. So currently we have no additional discounts.

Do you offer discounts for large orders and/or non-profit groups?
Our prices are ALWAYS the lowest in the market for wristbands. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround than our company. Also our current promotion of 100 free wristbands will also apply if you place a order of 100 or more. So currently we have no additional discounts.

Can I get some discount for reorder since you have molds?
We do not keep the molds because of the high cost of the material for the mold. We re-melt the mold and use it for the next customer.

SALE

Will the 100 free wristbands be exactly the same as my order?
Yes the 100 free will be exactly as your order. If you have multiple colors on your order then the 100 will be evenly split within those colors. Also if you have multiple sizes then the 100 free wristbands will be evenly split accordingly.

Can I get the 100 free in a specific size?
Yes you can. For example if you order 50 adult and 50 youth and wish to get 100 free in all adults then simply notate it in the special instructions that you want to have the 100 free in adult size.

Other Questions

How can I trust your company?
We have been in business for over 3 years. We have been the leading provider in silicone wristbands with many satisfied customers. Here are some reasons that can bring trust to our company:

We tell customers to pay by PayPal so that if there is any issue with their order then they can simply dispute the order with paypal and their payment will be secured since PayPal offers a 100% satisfaction guarantee to its customers.

Can I be the local agency of your company?
You are more than welcome to place the order online and have them drop shipped to your customer directly.

Are there any hidden fees?
Our company is transparent on exactly what we charge our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm you order. You will not be charged anything besides what your order total states.

Do you have silicon bracelets for a birthday parties?
Yes, you can customize any style of bracelets for birthday parties.

Can you do wristbands in Rubber?
We only do 100% silicone. Many times people refer to silicone as rubber but our products are made of 100% silicone only.

Do you offer metallic colors?
Yes, we do offer metallic wristband colors. Please note that metallic colors tend to change color due to air oxidation reaction, which means on exposure to air the metallic color can change to a different color than ordered.

How do i know that this website is secure?
The website uses 256 bit encryption where any data transferring from and to the website is fully secured. Click on the SSL Verified logo on the home page (at the bottom of the page) for more information on the SSL Certificate.

Other Questions
If you have a question that was not answered here then feel free to call us at 201-771-3024 or email us at sales@wristbandDeal.com and we will get back ASAP.